[Issue of Explanation of Terms & Conditions]

• The Explanation of Terms & Conditions will be issued to you onscreen (HTML).
• Depending of the method of application, it may be sent to you after the completion of you application.

2.Booking and Entering into a Tour Contract

• (1) You can book a tour through Hankyu Travel or any of the offices commissioned by Hankyu Travel (collectively "Our Company") by paying a deposit (all or part of the tour fee) in the amount specified in the Brochures, etc. The deposit will be used to cover part or all of the tour fee, cancellation fee, or penalty. A Tour Contract will be entered into upon approval and receipt of the deposit by Our Company. Specific tours, use of reward points, etc. are subject to the terms and conditions set forth separately in the Brochures, etc. You may be asked to fill out a prescribed paper or digital form with required information for our business processing purposes.
• (2) Our Company may accept your booking (i.e., request to enter into a Tour Contract) via telephone, mail, facsimile, internet, or other means of communication. In such cases, a Tour Contract has not yet been entered into at the time of booking and will be entered into when Our Company receives a deposit (all or part of the tour fee) by the date specified in the notification sent to you upon acceptance of your booking. If a deposit (all or part of the tour fee) is not paid by the specified date, your booking may be deemed not to have been made.
• (3) When a contracting person who represents a group of travelers who are to be on the same tour books the tour, Our Company will deem the said person to have all power of agency for the conclusion or cancellation of the contract.
• (4) The contracting person must submit a list of group members to Our Company by the date specified by Our Company. The contracting person will obtain the consent of the group members to the provision of information to third parties under Section 26.
• (5) If the contracting person does not accompany the group, Our Company will deem a group member selected by the contracting person in advance to be the contracting person after the start of the tour.
• (6) Our Company will not be responsible for any liabilities or obligations that the contracting person currently owes or may owe to the group members in the future.

3.Booking Terms and Conditions

• (1) Persons under the age of 15 at the time the tour starts must be accompanied by a guardian, unless they are participating in a specific tour (such as a language study tour for elementary and junior high school students). Please note that minors may not be allowed to participate in a tour due to the requirements of national laws, facility rules, etc.
• (2) In the case of tours that have special requirements, we may decline your booking if you don't meet the gender, age, qualification, skill, or other requirements specified by us.
• (3) If you are physically or mentally disabled (e.g., if you are deaf, visually impaired, unable to walk, or accompanied by a service dog, etc.), have a health problem (e.g., abnormal blood pressure, heart disease, chronic disease, food allergy, animal allergy, etc.), are or may be pregnant, or need special attention, please let us know at the time of booking. We will accommodate such needs to the extent possible and reasonable. We will contact you to ask you about your specific circumstances and needs that should be addressed during the tour. (Please let us know immediately if any of these conditions occur after you have entered into a Travel Contract with us.)
  You are responsible for any costs incurred for special measures we take to meet your needs at your request. In order to conduct the tour safely and smoothly, we may require that you be accompanied by an aid or another person, submit a medical certificate from a doctor or prescribed documents as requested by public or other facility operators, or agree to change a part of the tour depending on the local situation or the conditions of the facilities to be used.
  If we are unable to make arrangements for the measures requested by you, we may decline your booking or cancel your Tour Contract.
  We may also decline your booking or cancel your Tour Contract depending on the local situation or the conditions of public or other service facilities.
• (4) If we determine that you require a medical diagnosis or treatment by a physician during the tour due to illness, injury or other reasons, we will take necessary measures to ensure the smooth conduct of the tour. You are responsible for all costs incurred for taking such measures.
• (5) You may not deviate from the tour itinerary for personal reasons. However, changes may be made under separate terms and conditions depending on the tour. If you wish to deviate from the tour itinerary for personal reasons, you must notify us, the tour conductor, or the local attendant in advance along with information as to whether or not you will be returning.
• (6) If you fail to meet the tour group at the designated meeting place, such as a hotel or sightseeing site, at the designated meeting time, without notifying us, and if it is necessary to conduct a search, we may request relevant organizations to take necessary measures to search for you, in order to ensure your safety, regardless of whether or not you are accompanied by someone. In such cases, you will be responsible for the costs of the search.
• (7) We may decline your booking if we determine that you may cause an inconvenience to other travelers or interfere with the smooth conduct of group activities.
• (8) We may decline your booking in any of the circumstances described in (i) through (iii) below.
  • (i) You are found to be a member of a crime syndicate, an associate member of a crime syndicate, a person affiliated with a crime syndicate, a company affiliated with a crime syndicate, a corporate racketeer, or involved in some other type of criminal organization.
  • (ii) You make violent or unreasonable demands of us, act in a threatening way or use violence with regard to a transaction, or engage in similar conduct.
  • (iii) You spread rumors or use fraudulent means or intimidation to discredit us, or engage in acts to interfere with our business, or engage in similar conduct.
• (9) Special waiting list contract
  If you cannot enter into a Tour Contract because the tour is fully booked when you are trying to book a tour or due to other reasons, Our Company may, upon your request, enter into a special contract with you, which will enable you to enter into a Tour Contract with Our Company when it becomes available ("waitlisting").
  • (i) If you wish to be waitlisted, Our Company will accept your booking and the amount equivalent to the deposit after confirming how long you can wait for Our Company to respond to you. A Tour Contract has not yet been entered into at this time, and Our Company does not guarantee that the Tour Contract will be entered into in the future. You may be asked to fill out a prescribed paper or digital form with required information for our business processing purposes.
  • (ii) Our Company will keep the amount equivalent to the deposit noted in (i) as an advance payment, and once it becomes possible to enter into a Tour Contract with you, we will notify you of its approval for the Tour Contract and apply the advance payment to cover the deposit.
  • (iii) The Tour Contract will be entered into upon your receipt of a notice to the effect that the Tour Contract has been approved as a result of (ii).
  • (iv) If Our Company does not approve the Tour Contract within the period in which you can wait for Our Company's response, Our Company will refund you the full amount of the advance payment.
  • (v) If you request that Our Company remove you from the wait list before the expiry of the period in which you can wait for Our Company's response and before Our Company notifies you of its approval for the Tour Contract, Our Company will refund you the full amount of the advance payment. In such cases, Our Company will not impose the cancellation fee even if you request that your name be removed from the wait list during the period in which the cancellation fee is applicable.
• (10) We may decline your booking for any other business reasons.

8.What's Included in the Tour Fee

• (1) Fares and fees for transportation facilities, such as airlines, ships, railways, and buses, which are specified in the itinerary (Some tours offer class options and others use a particular class, which are specified in the Brochures, etc.)
• (2) Accommodation fees specified in the itinerary plus tax and service fees
• (3) Meals specified in the itinerary plus tax and service fees
• (4) Sightseeing fees specified in the itinerary
• (5) Necessary tour conductor expenses for tours accompanied by a tour conductor
• ● As a general rule, the above expenses are not refundable even if you choose not to use part of the relevant services.

9.What's Not Included in the Tour Fee

• Fees and expenses other than those specified in the preceding Section 8 are not included in the tour fee. Some examples include:
• (1) Excess baggage fees (for baggage in excess of the weight, size, and quantity allowance set by each transportation facility)
• (2) Laundry, telegram, telephone, additional meals and drinks and other expenses of a personal nature, as well as associated taxes and service fees
• (3) Fees for optional tours joined only by those who wish to take them (mini tours at an additional cost)
• (4) Travel costs to and from the arrival/departure points, such as to and from home and the airport, and accommodation costs for the day prior to the tour start date and for the day the tour ends
• (5) Passenger facility charge
• (6) Medical expenses for injuries and illnesses
• (7) Domestic travel insurance (optional insurance)
• (8) Expenses for shuttle services operated by facilities
• (9) Lodging tax and other taxes imposed on hotel rooms, etc.
• (10) Additional fares and fees imposed by transportation facilities (e.g., fuel surcharge)
• (11) Expenses required for measures taken when special needs arise

13.Cancellation of Tour Contract and Refunds

• (1) Cancellation before the start of the tour
  • [1] You may cancel the Tour Contract at any time by paying the cancellation fee set forth below. The "Tour Contract Cancellation Date" in the schedule below is the day when we confirm the cancellation request you have made during Our Company's business hours on a business day.

Tour Contract Cancellation Date(Counting back from the day prior to the commencement of the tour)		Cancellation fee
[1]	Cancellation on or after the 10th day prior to the day preceding the date of the commencement of the tour(excluding [2] to [5])	20% of the tour fee
[2]	Cancellation on or after the 7th day prior to the day preceding the date of the commencement of the tour(excluding [3] to [5])	30% of the tour fee
[3]	Cancellation on the day preceding the commencement of the tour	40% of the tour fee
[4]	Cancellation on the day the tour starts	50% of the tour fee
[5]	Failure to show up without notice or cancellation after the commencement of the tour	100% of the tour fee

Note: "After the commencement of the tour" refers "The time the receiving of the provided services began", as provided for in the Special Compensation Rules, onwards
Examples of "After the commencement of the tour"
* In the case of the tour conductor, the Company's staff, or reception personnel receiving clients: the time when the reception procedure has been completed
* In the case of the Company is not receiving clients and the clients have an airline ticket: the time when luggage inspections, etc., have been completed in the area of the airport where only passengers can enter
* In the case of Tour Contracts including the use of a chartered ship: in accordance with the separately provided provisions for cancellation fees (including when specified in Pamphlets, etc.)